Awesome Video from Jeff Bezos about Amazon and Zappos

Amazon founder Jeff Bezos talks openly about Amazon and Zappos...

GSI Commerce Q1 2010 results

From Internet Retailer:

GSI Commerce first quarter sales rise nearly 39%

E-commerce technology provider GSI Commerce reported today sales of $272.6 million for its fiscal first quarter ended April 3, up 38.7% compared to $196.5 million for the same period a year earlier.

For the first quarter, GSI reported:

Income from operations of $17.4 million, up 87.1% from $9.3 million.
Net loss of $8.1 million, compared to a net loss of $12.1 million.

"The year got off to a strong start for GSI with better than expected top and bottom line results in the first quarter,” says Michael G. Rubin, chairman and CEO of GSI. “The key drivers to the upside were strong comparable-store e-commerce trends and continued momentum in marketing services.”

GSI offered the following guidance for fiscal year 2010:

- Revenue of $1.3 billion, which would represent 30% growth from 2009 revenue of $1.0 billion
- Income from operations of $15.6 million
- Net income of $135.0 million.

Study says Social Commerce pays off

Via the excellent Exciting Commerce blog:

"Unfortunately there are still too few scientific studies on networking effects in e-commerce. Understandable though, due to limited opportunities to make direct comparisons.

All the more exciting that a new study has been released (PDF) from France and the US with the title “Deriving Value from Social Commerce Networks”, whose results have been recently published in the Journal of Marketing Research. The study examines what happens when merchants begin to network with each other."

Download the study here.

Read the whole article at Exciting Commerce here.

iPad Commerce Watch: episode 2

Following in GAP's footsteps, here comes Italy-based online fashion retailer YOOX, with its own iPad app...

It was developed by Yoox's in-house team, and it enables iPad owners to browse, shop and pay in 6 languages and for delivery in 67 countries...

Google incorporates ratings and reviews from e-retailers in search results

Via Internet Retailer:

Ratings and reviews vendor Bazaarvoice is tying in with Google, enabling its 800 customers to display ratings and reviews from their websites in Google search results.

This enables Google to bring search even closer to the act of purchase for the users...

And it will probably increase the conversion rate of retailers using Bazaarvoice, as shoppers coming from a product-specific review in Google's search results will be even more qualified.

(This new Bazaarvoice feature is free and optional.)

Read the full article here.

Amazon's amazing growth compared to US retail and e-commerce

A cool chart courtesy of Silicon Alley Insider says it all:

GAP e-commerce goes iPad: touchCommerce !

GAP launched an iPad e-commerce app. It's gorgeous, mixing content and shopping, and making great use of the tablet's touchscreen gestures. Here's the video demo:

International E-Commerce Web retailers are reaping overseas sales without actively pursuing them

So says An Internet Retailer survey...

Tony Hsieh on Zappos and delivering happiness

Check out this presentation by Tony Hsieh, CEO of zappos.com, about delivering happiness to yourself, your employees and your customers:

Zappos - Amazon - 02-25-10

View more presentations from zappos.

New Zappos TV ad, highlighting their unparalleled customer service

This is the first TV spot in a new campaign for Zappos, the online footwear and apparel retailer. This spot was created by Mullen in Boston, MA.

Here it is: