Tony Hsieh on Zappos and delivering happiness

Check out this presentation by Tony Hsieh, CEO of zappos.com, about delivering happiness to yourself, your employees and your customers:

Zappos - Amazon - 02-25-10

View more presentations from zappos.

New Zappos TV ad, highlighting their unparalleled customer service

This is the first TV spot in a new campaign for Zappos, the online footwear and apparel retailer. This spot was created by Mullen in Boston, MA.

Here it is:

E-commerce innovations: extreme retailing

Are you ready for "Extreme Retailing" ?
E-commerce has evolved more in the last 12 months than in the last 12 years, with a combination of entertainment, game mechanics, and innovative shopping models.

According to Megan Conniff from the US National Retail Federation's big blog, here are 3 ongoing trends:

1. Deals and discounts (retailmenot.com)
2. Urgency retailing (woot.com)
3. Private shopping clubs (venteprivee.com and its hundreds of copycats worldwide)

And here are 5 upcoming trends:

1. Local discovery & promotion (groupon.com)
2. Mobile empowerment
3. Community and crowdsourcing (myfab.com)
4. Mass customization
5. Game Mechanics/entertainment commerce (swoopo.com)

I so agree with Megan (and with Jochen and Jason from Exciting Commerce, a recommended read by the way...)!

Bonus: here's a video of Joshua Goldman's presentation at the Retail Innovation & Marketing Conference, explaining swoopo.com's killer commerce model:

Mobile e-commerce: mobile site or mobile app?

Here's Elastic Path's answer in video:

The State of the Internet: 2010

Venteprivée.com 2009 revenues and 2010 projections

According to Journal du Net, here are the latest figures from online private shopping club leader Vente Privée :

2009 figures:

- revenue: €680m, +33% vs. 2008

- 2009 profit: 6-7%

- 9.7m members, +12.5k per day

- 15% of sales only are made outside of France

- sales action : 2,500 sales in 2009 with 1,200 brands

2010 projections:

- €850m revenue,

- 25% growth,

- 2.5m new members,

- 3,300 sales,

- 250 new hires.

Wow.

Amazon.com '09: sales +28% to $24.51 billion, profit +40% to $902 million

And here are the slides from Amazon's Q4 '09 earnings webcast:

View more presentations from Michael S. Levy.

US e-commerce Holiday sales reach $27 billion

First off, Happy New Year everyone!

According to comScore, online Holiday sales (from Nov 1st to Dec 24th) reached $27 billion, a YoY growth of 5%.

Here's the comScore data breakdown:

Merry Christmas and a Happy New Year from michaelslevy.com

See you in 2010!

Michael.

GSI Commerce does coop e-mail marketing for its clients

From Internet Retailer

"In a bid to help its individual retailer clients compete with large cross-category online marketplaces for a prime piece of the holiday shopping pie, GSI Commerce Inc. rounded up more than 30 of the retailers on its e-commerce platform for a co-operative e-mail marketing program.

Discounts and deals in GSI’s “World’s Greatest Friends & Family program," which started Sunday December 13 and ran through December 14, were promoted by each retailer to its customers via e-mail. The e-mails directed recipients to a special landing page on the retailer’s site that showed offers from all of the participating retailers. The offers also were posted at www.greatestgifts.com."